CUSTOMER SERVICE & TERMS

NOTE REGARDING PRECIOUS METALS

We use precious metals without any form of chemical treatment, just like in the olden days. Therefore, a buildup of patina or a natural tarnishing of 925 sterling silver, especially in a warm climate, may occur. A simple silver cleaning bath will remove tarnish quite easily. However, should you look for a more permanent solution just ask your jeweller to have the pendant rhodium plated.

Satisfaction Guarantee : If you have a faulty item or would like a refund, please contact us within 7 days after receipt to arrange this. PLEASE NOTE : Refunds cannot be given on CD's, or MIZPAH Collection Boxes which contain CD's once opened, for copyright protection reasons. In this case faulty components can be replaced, but no refund given.

SHIPPING - We send our items all over the world*. There is a P&P of GBP3.50 per order to help cover costs. To order more than one item, use the add to cart buttons.
*Please contact us before ordering from Asia or Africa.

TERMS AND RETURNS POLICY

We aim to dispatch orders within 24hrs subject to clearance of payment. All credit and debit card transactions are processed by secure server.